The hotel industry satisfies two basic physiological needs of all human beings- shelter and food. Whether a hotel is simple or elaborate, the hotel business is a safe investment. In a globalised world people must travel for business, leisure and education etc. The Front Office is a prime revenue generating department of a hotel as it sells rooms. In large hotels, it is part of a larger division called “Accommodations Division” or “Room Division”. The Accommodations Division includes many other services that support a guest stay, such as the bell desk, concierge service, telecommunications, cashiering, information technology and business centre.

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