The Housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a ‘Home away from home’. The aim of all accommodation establishment is to provide their customers with clean, attractive, comfortable and welcoming surrounding that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality operation. No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy and conveniently arranged room. Both management and guest consider the keeping of the place clean and in a good order a necessity for a hotel to command a fair price and get repeat business.
Housekeeping may be defined as the provision of a clean, comfortable and safe environment, it is not confined to the housekeeping department as every member of staff in the establishment should be concerned with the provision of these facilities in their own department.
In any establishment there are three departments particularly concerned with accommodation:
- The reception department, whose staff sell and allocate the rooms.
- The housekeeping department, whose staff plan, provide and service the rooms.
The maintenance department, whose staff provide adequate hot and cold water, sanitation, heating, lighting and ventilation as well as maintaining and repairing individual articles and area within the rooms operation.